Refund Policy
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At Ernie Zone Pickleball, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a hassle-free return and refund process under the following conditions:
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1. Eligibility for Refunds
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Items must be returned within 30 days of the purchase date.
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Products must be unused, in their original packaging, and in resellable condition.
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A valid proof of purchase (receipt or order confirmation) is required.
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2. Non-Refundable Items
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Customized or personalized products.
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Clearance or final sale items.
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Used, damaged, or altered items (unless they arrived defective).
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3. Refund Process
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Submit a Request: Contact us at [Your Email] with your order number and reason for return.
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Return Authorization: Once approved, we will provide return instructions.
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Ship the Item: Customers are responsible for return shipping costs unless the product is defective or incorrect.
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Refund Issuance: Refunds are processed within 7-10 business days after we receive the returned item. Funds will be credited back to the original payment method.
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4. Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost.
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5. Shipping Costs
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Non-refundable: Original shipping charges are non-refundable unless the return is due to an error on our part.
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Customer Responsibility: Return shipping costs are the customer’s responsibility unless the item is defective.
For any questions regarding refunds or returns, please contact us at rafyhernandez@caribeanpickleball.com